It was the best of times, it was the worst of times.
But mostly, it was the worst, as 300 exhausted passengers fended for themselves to find cots at 3am in Boston’s Logan Airport.
At first we were mildly frustrated, as we waited 3 hours at the gate for our flight that was continually delayed for mechanical reasons. Our frustration grew when we then learned that our flight was canceled for the evening: “Sorry, folks, we’re not going to be able to fly out tonight. Please go to counter 36 for more information and hotel vouchers.”
We vacillated between hope and despair as we waited for 5 more hours for hotel vouchers and new flight reservations that never materialized for most of us. We started seeing glimmers of hope in everything (A man with a suit! He’s coming to fix the problem!). By 3am even our mirages were put to rest when an announcement informed us that there were no more available hotels in the Boston area and that we would receive more information at 10am.
Based on the avoidant airline personnel we had encountered to that point, few people were surprised when 10am came and went, and we had received no update. By 2pm, we were receiving new tickets for a flight that would take off at 5. By 8pm, after another delay because the flight crew had been stuck in traffic on their way to airport, we were out of emotions. A converted air tanker took off over the Atlantic Ocean 29 hours after scheduled departure with over 300 zombies on board.
During those 29 hours, my fellow passengers and I witnessed some of the ugliness humans are capable of. Some people jogged and jostled each other each time an announcement directed us to form yet another line – for hotel vouchers, meal tickets, or new boarding passes. At random intervals, a new passenger would break down and start shouting, so the state police came to make sure things remained civil. When the airport employees brought “food” and drinks to the line of people waiting for nonexistent hotel vouchers, some people rushed to grab what they could from the stash of mini water bottles and bags of Cheez-Its that made you wonder if someone in the factory had snagged a handful before sealing the bag with 5 crackers in it.
Our mass sleepover in Logan airport was uncomfortable and denigrating, but for every sneer there were many smiles. We were not happy to be stuck in an airport, but the fact was that we were there. We got to know each other, we commiserated and, somehow, we laughed. I learned that to a Brit, Cheez-Its taste like sweaty socks. We shared – iPhones for those who needed to make calls, sweatshirts (because damn, air conditioned airports are really cold when you don’t have a blanket), and the coveted cots and blankets once we got our hands on them.
A week after this debacle, I still look back and cringe at this experience. But the entire time, I knew I’d get to a comfortable bed eventually where I could sleep for 11 hours. I knew I’d have a good meal and a glass of wine at the end of the trip. When I stopped griping for a moment, I realized that knowing that those comforts were in my near future was a lot more than many people can say, as they find themselves wondering where they’ll sleep tonight, tomorrow night, and for the foreseeable future. We lived like refugees for one night, and it was a pain. But many people do it for years.